PM
Priscilla M

1 reviews | Active since Aug 2015

22 Sept 2015, 10:55

charge me subscriptions that I signed for

I upgraded my contract on 20/06/2015, the package that I chose was R149.00 as advertised on the MTN June 2015 deals catalogue, after a week I received an invoice from MTN dated 20/06/2015 and the amount was R179.99. I called 808 to find out what is wrong but they advised me to go back to Lakeside mall because they captured wrong information.<br> <br> I went to Lakeside with the copy of my contract and spoke to Esther Sibeko who confirmed that the contract was captured correct. She called 808 and spoke to Shaney (***) and she told her that it was the price increase that was effective from 13/05/2015 and customers were notified by sms on 15/042015. I know and understand about the MTN price increase but I don't understand how it affects the June 2015 . I want MTN to correct this mess and charge me for what I have signed for on the contract that I took on 20/06/2015.<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Sept 2015, 13:51
Official
Hello NTHAO3050,

Thank you for post.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.

Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.

We sincerely hope that we are able to restore your faith in us.

Kind regards
Farhaana
REQ:***

Best regards,