LF
Lucilelyn F
1 reviews | Active since Dec 2014
10 Jun 2015, 10:47
charge me R1450 for 1.5 Gig data????
MTN charged me for data using my airtime when I had data available to use. I know this because the following day my account was credited with 1.5 Gigs of data. However I was still billed for their error at a cost of R1450.<br> I cannot see how 1.5 gigs is fair exchange for R1450 considering it was their mistake!!!
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MTN South Africa's replyOfficial
12 Jun 2015, 10:01Hello lucy.ferrao,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that our systems show that you are provisioned with 500mb of data not 1.5BG on the number ***. When the 500MB is used up then you are charged on your airtime.
The query will also be escalated to the Billing department and confirm that you were charged accordingly. If there is a problem the account will be credited. This is the reference number for the billing enquiry: Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that our systems show that you are provisioned with 500mb of data not 1.5BG on the number ***. When the 500MB is used up then you are charged on your airtime.
The query will also be escalated to the Billing department and confirm that you were charged accordingly. If there is a problem the account will be credited. This is the reference number for the billing enquiry: Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply12 Jun 2015, 10:01
Official
Hello lucy.ferrao,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that our systems show that you are provisioned with 500mb of data not 1.5BG on the number ***. When the 500MB is used up then you are charged on your airtime.
The query will also be escalated to the Billing department and confirm that you were charged accordingly. If there is a problem the account will be credited. This is the reference number for the billing enquiry: Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that our systems show that you are provisioned with 500mb of data not 1.5BG on the number ***. When the 500MB is used up then you are charged on your airtime.
The query will also be escalated to the Billing department and confirm that you were charged accordingly. If there is a problem the account will be credited. This is the reference number for the billing enquiry: Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***