1 reviews | Active since Jul 2014
CHARGE FOR PHONE NOT REPAIRED BY MTN
VERY UNHAPPY CUSTOMER<br> <br> DUE THE SERVICE I GOT WITH MTN IT WILL PROPERLY BE MY LAST DEALING WITH YOU DUE<br> <br> A NEW CONTRACT THAT I HAVE PHONE STOP CHARGING TOOK IT IN MTN KEY WEST CHECK IT UNDER WARRANTY,PHONE SEND FOR REPAIR AFTER TWO WEEK GET NOTICE TO PAY R330.00 ON CARD NO:OSKWT***7 ,I PHONE AND DISCUSSED WHY THE RESPOND WE CAN,T REPAIR BUT I MUST PAY THEM FOR AN UN-REPAIR PHONE R330.00 THEN THEY WILL SEND ME N BROKEN PHONE BACK,WHY THE HELL MUST I PAY AN CONTACT WITH NO PHONE TO USE IT..PLEASE EXPLAIN THIS !!!.THIS IS STUPID AN PATHETIC FOR COMPANY LIKE YOURS.<br> <br> THIS MAIL WAS FOWARD TO SONY ALSO<br> <br> WHY MUST WE GET SERVICE FROM ONE COMPANY AND NOT OTHERS BECAUSE THEY DON'T CARE PLEASE NOT SUPPORT MTN ANYMORE THEY LIKE TO CHASE CUSTOMERS AWAY AND NOT HELPING THEM,ALL MY OTHER CONTRACT IS WITH CELL C HAD SAME PROBLEM THE HAVE SORTED IT OU WAY TO GO CELL C .WILL WILL NOT SUPPORT MTN ANY MORE BECAUSE THEY ARE USELESS EVEN TRY TO PHONE THEM YOU WILL HOLD ON FOR 12 TO 20 MIN BEFORE SOMEBODY WILL TALK TO YOU.
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***