1 reviews | Active since Aug 2015
Hi <br> <br> My May 2015 account has increased drastically to over R2000 where it is usually around R900. When I queried this account I could not be helped since the strike action was on. The consultant gave me an amount without the data costs. I then reversed the debit order and only paid the normal monthly amount until this matter can be resolved or until you can sent me an itemised bill or any other proof that the big amount is in fact correctly billed.<br> <br> Until today I have not received any proof of this query and has been paying my account manually since then. I have phoned numerous times to your customer service but nothing till date. Your customer services is not a service but a big waste of time and energy since I always speak to a different agent and no supervisor or manager is ever available to resolve the issue.<br> <br> I now get SMS requesting me to pay my account whereas MTN is not coming to the party so that this issue can be resolved. <br> <br> My account was suspended numerous times and I always have to phone and make arrangement and explain the issue before the account is opened again. My account was suspended and opened on 14 May I still had 27mins talk time and 2.3Gig of ram left
Best regards,
Best regards,
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