HB
Hester B
1 reviews | Active since Aug 2012
28 Sept 2015, 13:01
Charge and customer do not recieve
I am a client with MTN for the last 8 years and with in the last 4 months, i regret ever doing business with them. Since JULY my previous contract has increase x3 times that i originally paid. After my upgrade was due in August i lowered my contract and added 2.GB of data which is roughly the same as i paid. Thinking my problem was solves. Only to realise when i did not receive my problem2.GB of data that they still charged me for it. It reassured the following month in September as well. And at this current stage I as the client is struggling to get an answer, reason, data or money back. And who knows if it will happen next month.
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MTN South Africa's replyOfficial
29 Sept 2015, 10:27Hello HJABeirowski,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that we tried calling you but there was no answer. As per billing admin department an investigation has been concluded and 2GB was received in August and used up but it was not received in September , therefore from the bill R1021.50 we have minus R260.00 which brings the account to R761.50.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that we tried calling you but there was no answer. As per billing admin department an investigation has been concluded and 2GB was received in August and used up but it was not received in September , therefore from the bill R1021.50 we have minus R260.00 which brings the account to R761.50.
Warm Regards
Nompumelelo
REQ:***
MTN South Africa's reply29 Sept 2015, 10:27
Official
Hello HJABeirowski,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that we tried calling you but there was no answer. As per billing admin department an investigation has been concluded and 2GB was received in August and used up but it was not received in September , therefore from the bill R1021.50 we have minus R260.00 which brings the account to R761.50.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that we tried calling you but there was no answer. As per billing admin department an investigation has been concluded and 2GB was received in August and used up but it was not received in September , therefore from the bill R1021.50 we have minus R260.00 which brings the account to R761.50.
Warm Regards
Nompumelelo
REQ:***