WI
Waseem I
1 reviews | Active since Mar 2014
19 Feb 2016, 09:49
Charge after contract cancellation
MTN has wrongly invoiced for the month of February 2016 when my contract was cancelled as at 15 January 2016. The person at the MTN branch Shelly Centre confirmed that the end of January 2016 would be my last payment. Please issue credit note and do not *******ly debit my account. Is this what MTN resorts to, to hold on to customers? I can unequivocally state that I will never return to you after this stupid and borderline ******** activity. Fix! immediately.
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MTN South Africa's replyOfficial
19 Feb 2016, 13:41Hello Wase1899,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note the account has been cancelled and the number converted to prepaid. The debit order for R279.01 was was for the January invoice. The debit order for the February invoice has not been requested as yet.
The February invoice has been credited.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note the account has been cancelled and the number converted to prepaid. The debit order for R279.01 was was for the January invoice. The debit order for the February invoice has not been requested as yet.
The February invoice has been credited.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply19 Feb 2016, 13:41
Official
Hello Wase1899,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note the account has been cancelled and the number converted to prepaid. The debit order for R279.01 was was for the January invoice. The debit order for the February invoice has not been requested as yet.
The February invoice has been credited.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note the account has been cancelled and the number converted to prepaid. The debit order for R279.01 was was for the January invoice. The debit order for the February invoice has not been requested as yet.
The February invoice has been credited.
Kind Regards,
Alice van der Merwe
***
Best regards,