DR
Dale R

1 reviews | Active since Jan 2012

29 Jan 2019, 10:22

Charge a non-customer

My number was originally on contract for MANY years with MTN. I changed because of OVERcharges & Incorrect billing. I now happily use Telkom . Yesterday I received on this mobile a sms from MTN saying I've subscribed to MTN Fantasy Football ********** I'm a FEMALE PENSIONER & am NOT interested in football. I URGENTLY need an email reply IN WRITING to confirm that you will NOT charge me. Customer care numbers ring twice & click off. Writing to Customer Care gets only an automated response - they don't read the complaint. I DO NOT have a contract with MTN for this number - how do they do this? Obviously a **** by them to get more money out of people!!!!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply31 Jan 2019, 10:38
Official
Good day Dale

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards, 

Ayanda Mthimkhulu

Complaints Management Team

Best regards,