RH
Rehana H
1 reviews | Active since Aug 2010
16 Feb 2016, 20:15
Changing terms of a contract without consent
I've been a loyal postpaid customer of MTN for over 10 years now. MTN has decided to alter my contract without my consent or advising me. I don't understand how MTN can change my contract from a Postpaid contract to a TopUp contact without my consent or advising me. I couldn't make any calls all day because I had 'run out of airtime'!! And when I could, my calls were cut because I didn't have enough airtime! It is such an inconvenience!! I didn't ask to change my contract!! Please reinstate my account to before you unilaterally decided to change my account to a TopUp account!
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MTN South Africa's replyOfficial
19 Feb 2016, 17:02Hello Rehana1,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the account is no more on Top UP the usage limit is set up for R4200.00. Note the following if you utilized the 500 minutes and data received with the package free the system will allow you to make extra calls and data usage for further R4200.00 the account will be billed extra for this usage and no credit will be passed against the account for this charges.
The system reflect that you called in to make this changes to your account.
Please monitor the usage :*141*5#0 or *141*0.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the account is no more on Top UP the usage limit is set up for R4200.00. Note the following if you utilized the 500 minutes and data received with the package free the system will allow you to make extra calls and data usage for further R4200.00 the account will be billed extra for this usage and no credit will be passed against the account for this charges.
The system reflect that you called in to make this changes to your account.
Please monitor the usage :*141*5#0 or *141*0.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply19 Feb 2016, 17:02
Official
Hello Rehana1,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the account is no more on Top UP the usage limit is set up for R4200.00. Note the following if you utilized the 500 minutes and data received with the package free the system will allow you to make extra calls and data usage for further R4200.00 the account will be billed extra for this usage and no credit will be passed against the account for this charges.
The system reflect that you called in to make this changes to your account.
Please monitor the usage :*141*5#0 or *141*0.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the account is no more on Top UP the usage limit is set up for R4200.00. Note the following if you utilized the 500 minutes and data received with the package free the system will allow you to make extra calls and data usage for further R4200.00 the account will be billed extra for this usage and no credit will be passed against the account for this charges.
The system reflect that you called in to make this changes to your account.
Please monitor the usage :*141*5#0 or *141*0.
Kind Regards,
Alice van der Merwe
***