1 reviews | Active since Oct 2015
Changing subscription charges with out notice!
Had a call today from collections after waiting for a response from email sent on the 26 Aug.<br> Below the email sent to them again today<br> I did a full recon on the account A*** and have attached it for you. The final amount due is only R552.03 according to my calculations. This is the amount due on the correct subscription charges. From Jun up until now you have increase the subs without any communication!<br> Granted at the end of May there was R701.03 outstanding and i will gladly pay it, but that is when my hassle with MTN started as the subs was incorrect! I will not pay for something that I have not agreed upon or was not even informed about!<br> I have paid the R552.03 today and as requested back in May already would like this account closed<br> Can you please confirm?
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that there were price increases in May for all contracts , please be advised that as per terms and conditions of the contract MTN does reserve the right to increase or make changes on the accounts .
Rergards
Nompumelelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that there were price increases in May for all contracts , please be advised that as per terms and conditions of the contract MTN does reserve the right to increase or make changes on the accounts .
Rergards
Nompumelelo