Changing providers after more than a decade, terrible service.

After being a loyal MTN customer for well over a decade, your service has become nothing but pathetic!

I have been trying for over a month to connect cellular to my Apple Watch with my MTN contract, of which I have an eSIM in the phone, and it works perfectly without any hassles.

I have visited 3 different MTN stores in Cape Town and phoned more than 5 different customer agents on the phone.

The first 2 stores in Tygervalley had PATHETIC service where they delt with me as a burden and were trying to hurry me out the store as fast as possible and clearly didn't want to help me by saying things such as "We don't know how to fix this and MTN refuses to tell us how to or give us an answer so call the customer agents."

I then call the customer agents and tell them the same thing and their response is "We cannot do that, you need to go instore, I cannot help you any further.", so WHERE does that leave ME as your CUSTOMER???

I have emailed 3 separate times to your complaints email address at nauseum and given the entire story, to which I am then just ignored for more than 4 days leaving me to log ANOTHER email once again and then deal with a different *********** agent who ends up telling me to go instore again.

I have requested several times for a manager to phone me or email me and noone has done so.

I will be taking this complaint further to the Ombudsman as well as ICASA.