Changing packages without consulting??????

Item: MTN South Africa
Rating: 1
Author: Robyn A

I have been with MTN for 21 years - suddenly they decide to reduce my very good package i had to R50 anytime minutes, 50 SMS & 100MB of data?????? WHY i never requested it. After you have made ±5 calls you have no airtime left?? I would like my old package back - have phoned 3 or 4 times asking for my old contract back & nothing is done!!! Eventually i got through to Cape Town as there were the people that changed my package & was told 10 working days & it will be sorted????? 1 month & nothing has happened.

Unfortunately i cant cancel my contract but believe me when its up I will not be with MTN

I am so disappointed.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

23 Nov 2017, 23:23

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have sent the complaint to Summer Sun Trading who assisted you with the upgrade and change of the package.

We have requested from the Supervisor to pull the recording and listen if you have agreed for this change.

Summer Sun Trading need to send the request to our Channel support team to see if they can change the package back to the Anytime 200 Top Up, it can be that this package is no more available and has been discontinued.

The contact number is ***.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply23 Nov 2017, 23:23

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have sent the complaint to Summer Sun Trading who assisted you with the upgrade and change of the package.

We have requested from the Supervisor to pull the recording and listen if you have agreed for this change.

The contact number is ***.

Kind Regards,

Alice van der Merwe

Best regards,

Changing packages without consulting??????

About

Community

Businesses

Follow Us