TL
Taryn L
1 reviews | Active since Jul 2012
17 Jun 2015, 09:52
Changing Contracts without customer approval!
I recently upgraded 2 of my OPEN LINE contracts and made it extremely clear when doing so that they must remain open!!! I am know apparently on a top-up contract and my phone (business tool) has been capped.<br> I tried the call centre to resolve but after holding for 20 minutes I am over MTN's ****ty service...put me back on an open contract or leave me on a top up contract I actually don't care anymore, me and my 13 years of loyalty and my 5 lines will be migrating ASAP!
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MTN South Africa's replyOfficial
18 Jun 2015, 12:38Hello Getitrightplease,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the line has been changed to an open line. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the line has been changed to an open line. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply18 Jun 2015, 12:38
Official
Hello Getitrightplease,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the line has been changed to an open line. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the line has been changed to an open line. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Best regards,