Changing banking details is a very difficult task for MTN to get right

Reference ***

I have been a loyal MTN subscriber for a great many years. I recently changed my banking details and personally went the MTN Randburg Square on Friday, 22 October 2021 to have my portfolio updated. Debit order 01 November was rejected because my old account was used. Contacted customer care on numerous occasions and emailed my banking details on a bank letterhead. Arranged for debit order to be submitted again. Despite having submitted the banking details MTN thrice tried to debit my old account. This fact was confirmed with ABSA. Yesterday I contacted MTN and told them that I would make and EFT payment. I confirmed the amount with the consultant (all calls are recorded). Low and behold this morning I get an SMS informing me that I have not honored my payment arrangement. I called customer care and they give me an absolute different amount.

How can a huge company like MTN not do a simple change to a client`s portfolio and blame the client for the mistake.

I didn’t have any problems with

DSTV

Discovery Medical Aid

Discovery Insurance

SANLAM and

Glacier Investments