1 reviews | Active since Feb 2012
changed my contract while purposely misleading me
I was due for an upgrade last year around October. I wanted the note 4. I sent an email to MTN requesting to be on the waiting list for the first note 4s. I received a call from MTN not long after, to discuss the upgrade. I was told that on my current contract, the my choice 399, which has a set limit and if you run out if data or minutes you have to top up, I would not be able to get the note 4. I was told that if moved up one level, ie: still on the my choice package but the more expensive one, that I would be eligible for the phone. So I moved up to the R650 option. Now, a few months later, I find that there is no limit to my contract and that I am R2000 in debt because I was billed beyond what I thought was a set limit. It was not explained to me that I would not have a set limit as was the case on my previous package. I was led to believe it was the same principal, just the more expensive package. I was also billed R1750 for the month of January, where I should only be paying R650. Please help, this is a large amount of money I cannot afford to pay, it is not justified. I never phone, I have wifi at home and I work underground so I do not understand how the bill is so high
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the limit is set once the customer requests it, if there is no request for a limit the line will operate as an open line. The limit on the account was set on 09-02-2015 which means any charges incurred before the limit was set are valid.
Thank you
Wenzile Masina
REQ:***
Best regards,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the limit is set once the customer requests it, if there is no request for a limit the line will operate as an open line. The limit on the account was set on 09-02-2015 which means any charges incurred before the limit was set are valid.
Thank you
Wenzile Masina
REQ:***
Best regards,
