CHANGED FROM CELL C TO MTN WITH BIG REGRETS - PATHETIC SERVICE

Your customer care department is pathetic, we ordered a router online (big mistake) but wrong device was delivered so we sent it back on the 07/06/2021 15:25 (Within 2day receiving) IRMS 496631 and have not received any feedback that this has been cancelled. Deductions are still coming of my account 4 MONTHS later and after numerous calls to your so called customer care center, visits to your CANAL WALK branch, still nobody is able to assist. We have emailed credit management on 28 July 2021 and to date have had no response.

I had also taken out a contract with your MTN canal walk store on the 05/03/2021 contract was supposed to be an amount of R849 p/m. I have been debited as the follows 26/05/2021-R1699.00 28/06/2021-R1699.00 27/07/2021-R2347.16 I changed over from Cell C expecting a better service from MTN and have only had issues from day one.

Could the correct department please contact me on *** - Jason Engelbrecht to sort these two matters out.