AV
Andre V
1 reviews | Active since Mar 2010
02 Feb 2015, 10:04
Changed banking details yet old acc is billed
On Monday 19th January I have changed my banking details for my MTN accounts. I received a confirmation mail from Thobikile Khuzwayo, that my banking details have been amended. Yet you still ran the debit orders from my old account, and thus incurring costs on unpaid debit orders.<br> <br> This will be refunded to me along with an apology letter, and the debit order to be run on the correct account so that my bill is paid. You are quick to suspend but pathetic on service when you need to do something.<br> <br> I never had this issues with Nashua! Seems like you just don't give a damn. Pathetic!!!!
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MTN South Africa's replyOfficial
17 Feb 2015, 15:29Hello projman,
We are truly sorry for the breakdown in service and for the delayed response. It was not our intention to have dissatisfied you in any way.
We have now perused your account, we see that the banking details were updated and the debit order that was submitted on the 30th of January 2015 was not returned.
We will suggest that you contact our offices through our Live Chat service. This way you can get any problems sorted out quicker. Please use the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response. It was not our intention to have dissatisfied you in any way.
We have now perused your account, we see that the banking details were updated and the debit order that was submitted on the 30th of January 2015 was not returned.
We will suggest that you contact our offices through our Live Chat service. This way you can get any problems sorted out quicker. Please use the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply17 Feb 2015, 15:29
Official
Hello projman,
We are truly sorry for the breakdown in service and for the delayed response. It was not our intention to have dissatisfied you in any way.
We have now perused your account, we see that the banking details were updated and the debit order that was submitted on the 30th of January 2015 was not returned.
We will suggest that you contact our offices through our Live Chat service. This way you can get any problems sorted out quicker. Please use the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response. It was not our intention to have dissatisfied you in any way.
We have now perused your account, we see that the banking details were updated and the debit order that was submitted on the 30th of January 2015 was not returned.
We will suggest that you contact our offices through our Live Chat service. This way you can get any problems sorted out quicker. Please use the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***