1 reviews | Active since May 2016
Changed account details without my knowledge
Good day, MTN changed my account details without my knowledge. For the last 2 months I have asked them change it back, or provide the original instruction where I requested the change. They did neither. Call References: 1*** and 1*** BTW, Please don't try and leave a voice message as that does not work either and I gave up on MTN after 4 different service calls (Reference numbers available on request) . Thanks
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
kindly provide us with your MTN cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the Reference numbers provided on your post.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
kindly provide us with your MTN cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the Reference numbers provided on your post.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***