Changed account detail without permission.

This was a response from Mtn a year ago and still they have not refunded me. Only empty promises. My suggestion to everyone is to file you complaints with small claims court in addition to these complaints.<br> <br> Each time I only get responses like the one below. Quality Management at MTN is of the poorest I have ever seen. <br> <br> Hello franjoub1,<br> <br> Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.<br> <br> We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. <br> <br> As per our conversation, the line has been deactivated. A request has been sent to our billing team to reverse the invoice that was generated in December. Once the credit reflects on your account, we will request for the refund.<br> <br> Rest assured, it is not our intention to displease you.<br> <br> Regards<br> Veronica<br> REQ:***<br>