Change your delivery company
<p>I upgarded my contract and have been waiting for delivery of my phone.</p> <p>My new phone was supposed to be delivered by RTT on Tuesday 29 November 2016.</p> <p>This did not happen.</p> <p>I tried contacting RTT many times but my call was either cut or I was on hold for over 10 minutes and could never reach the required person after being transferred many times.</p> <p>They then promised they would get back to me but still have not heard back from them.</p> <p>Why does MTN use a company with terrible service?</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***