*** Change to Prepaid

Customer Service Manager MTN Customer Support

Subject: Urgent Complaint – Request to Change to Prepaid (Reference Numbers: *** & ***)

Dear Customer Service Manager,

I am writing to formally express my dissatisfaction with the service I have received regarding my request to change my number to a prepaid (pay-as-you-go) plan.

Yester, I contacted your sales team to request this change. However, instead of assisting me, they insisted that I downgrade to a cheaper contract and assured me that they would call me back. Unfortunately, no one followed up, and my package remains unchanged.

Today, when I attempted to follow up on my request, I was placed on hold for 17 minutes only to be told to call back. This experience has left me feeling undervalued as a customer, and I am extremely frustrated by the lack of support.

I kindly request that my number be switched to a prepaid plan immediately while retaining my existing number. I would appreciate prompt confirmation that this change has been successfully processed.

Please address this matter urgently, as I do not wish to continue experiencing delays and poor customer service. If this issue is not resolved promptly, I will escalate my complaint further.

I look forward to your swift response.

Sincerely, Gregory A. Price