Change of Ownership

To whom it may concern,

First of all, if I could give a zero rating above for customer service I would, but there is no option for that.

I did a transfer of ownership approximately 2 years ago at one of the MTN stores in Centurion Mall. I submitted all the relevant documents with the consultant and he said everything will be done. A short while later I went in to check if has been completed as I need to make some changes but could not because it was still in my mother’s name (hence the transfer of ownership to me). When I went back all the details were updated, except my mothers ID number still reflecting.

So as the account stands, it shows my name and surname and all other details but you have not changed my mother’s ID number to my ID number. I have been struggling for the past 6 months to get this done and nobody can help me. I have been to the MTN stores multiple times and each time they send the same email to management to get it done but it never does. I am very frustrated with the level of service.

In addition, there is apparently a sim only contract on my number which I did not sign for and I need that cancelled ASAP and I would like my number changed to prepaid only so that I can move to a different service provider.

I would also like to inform you I will be leaving this account in arrears until the matter is rectified because I am not going to pay for a service I don’t receive.

I would really appreciate it if someone could look into this matter urgently as it has been on-going for 2 years, it’s ridiculous. Even when I go into the store I need to phone a number, why? I am in your store with multiple consultants but I must still phone another number to get helped? What’s the point of having a store then?

I’m changing my banking details and getting a new number and leaving this account for you to pay.

Thanks and regards, Marco Fernandes