1 reviews | Active since Nov 2015
change of my provisioning date without my concern
Hi there<br> <br> i am pleased to contact you with too many dissatisfaction regarding the service that MTN is giving me they did change my provisioning date from 14th of every month to 22nd of month without my concern and i've been requesting to them to load me with rtm but it seems like i am begging MTN now, since last week saturday till now no matter how many time i contacted them with too many ref number they are giving me all the time (e.g:***, ***, req***) i spoken to Megan,kelly,Melison,Loreta but there is no solution and i have to buy rtm now as a pre-paid customer is that the service i am receiving from MTN?they promise me to resolved the issue yesterday but they did not, you can contact me on this number *** as don't want to walk with a toy phone with nothing.<br> <br> kind regards<br> <br> john Ilonga Mopaya
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***