1 reviews | Active since Sept 2011
CHANGE OF LIMITS WITHOUT AUTHORIZATION
Good day<br> My contract, ***, was suspended with you guys due to a 'Call Limit being set below the min requirement', this is as per your Call Centre. I was advised that it will take up to 7x WORKING DAYS TO FIX!!!<br> I asked as to who authorized an adjustment to my limits and the Call Centre Agent, Lebohang Moteane, could not answer me \as this info was not available to her\" WHY MUST I WAIT FOR 7X DAYS FOR MY ACCOUNT TO BE REINSTATED??? WHY ARE YOU MAKING ADJUSTMENTS TO MY LIMITS SET??? I WAITED FOR +/- 10 MINUTES TO SPEAK TO THE MANAGER...but was then told that he was not available to take my call!!!<br> I WANT MY ACCOUNT SORTED TODAY AND ANSWERS ON WHO HAS ACCESS TO MAKE ADJUSTMENTS TO MY ACCOUNT!!!"
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that both your lines have been unsuspended and are currently in use. Please note that the credit limit set on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. The system shows that the credit limit was changed when an upgrade was processed on 2015-12-30. A request for the credit limit to be increased has been escalated to the credit management department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that both your lines have been unsuspended and are currently in use. Please note that the credit limit set on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. The system shows that the credit limit was changed when an upgrade was processed on 2015-12-30. A request for the credit limit to be increased has been escalated to the credit management department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,