1 reviews | Active since Jun 2012
Change of Contract - Theft
<p>My wife and I changed contracts at Rivonia on 11 July 2016 after <span style="text-decoration: underline;"><strong>confirming</strong> </span>that we would not lose our saved-up minutes. On 14 July we received SMS's where all of the saved-up minutes were gone. I phoned on 15 July and a lady confirmed that with the change in contract we have lost all our minutes. We confirmed that this would NOT happen before we agreed to change contracts. It is NOT acceptable as we have paid for those ±950 minutes and this amounts to bad advice given by the Consultant as well as theft from MTN. I need this rectified ASAP, even if it means cancelling the "new" contract!</p>
Good Day Stephan
Thank you for bringing this to our attention.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the matter has been escalated to the management team of MTN Store in Rivonia for a resolution and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Stephan
Thank you for bringing this to our attention.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the matter has been escalated to the management team of MTN Store in Rivonia for a resolution and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Dear Zukiswa,
I have been back to the Rivonia branch several times now and still no solution after ±4 months. The contact person there promised to assist but nothing has happened - now does not answer my calls as well.
Your escalation to the management team has also not resulted in any action whatsoever.
Please solve this problem ASAP, I will appreciate it!
Dear Zukiswa,
I have been back to the Rivonia branch several times now and still no solution after ±4 months. The contact person there promised to assist but nothing has happened - now does not answer my calls as well.
Your escalation to the management team has also not resulted in any action whatsoever.
Please solve this problem ASAP, I will appreciate it!