MD
Mogamat D
1 reviews | Active since Oct 2015
01 Oct 2015, 09:49
Change of charges
I received the new LTE sim from mtn and before I was managing my account well and paid upto date. Since the new sim my costs tripled and I can't afford it or repay. If they did this without informing me, how can I be liable??? I'm a great customer and I do NGO work. I can't afford the changes but if I new I would never use new sim. I mean my account by month would illustrate this.
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MTN South Africa's replyOfficial
04 Oct 2015, 14:46Hello Riddes,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier , The matter has been referred to our account department for data validation report and payment plan to be loaded as per your request .
We would like to assure you that we are actively working to improve our service levels
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier , The matter has been referred to our account department for data validation report and payment plan to be loaded as per your request .
We would like to assure you that we are actively working to improve our service levels
Regards
Rosetta
REQ:***
MTN South Africa's reply04 Oct 2015, 14:46
Official
Hello Riddes,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier , The matter has been referred to our account department for data validation report and payment plan to be loaded as per your request .
We would like to assure you that we are actively working to improve our service levels
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier , The matter has been referred to our account department for data validation report and payment plan to be loaded as per your request .
We would like to assure you that we are actively working to improve our service levels
Regards
Rosetta
REQ:***