LW
Linda W

1 reviews | Active since Oct 2011

19 Oct 2015, 12:22

Change in Subs fee 7 months into contract

I have been with MTN for about 15 years now and have had enough of being messed around! In December 2014 I signed a 24 month renewal of my contract for R270 per month. In June 2015 I get billed R290. Now when I take it up with MTN as an error on my account, I get told that MTN has increased the fees in June. This has never been communicated to me. I also signed a 24th contract for R270 and this is the amount I have agreed to for the 24 month period, not anything else. To make things worse, I have paid the R270 from June to now and MTN have suspended my account because of the R20 \shortfall"that I have not paid. <br> <br> I have paid every month the R270 which is what I have agreed to"

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Oct 2015, 08:28
Official
Hello LindaSW,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

A general SMS notification was sent out to all MTN subscriber numbers on our system and we also advertised our rate changes on our blog. Please use the link below to view the information relating to our rate changes.

Please refer back to the terms and conditions point 19.1. up to 19.1.2. The account has been billed for International SMS sent out international.

http://www.mtnblog.co.za/2015-rate-changes/

The account has been short paid with R128.96, the account balance is R423.96

Kind Regards,

Alice van der Merwe

***