BT
Brian T
1 reviews | Active since Jan 2014
28 Jan 2015, 11:00
CHANGE IN CONTRACT
I was on Nashua Mobile for several years, and have been paying my account by EFT since around 2011. I always pay the account by the last day of the month. A few months back Nashua Mobile closed. Without discussion my account was moved to MTN direct, who have decided that accounts must be paid by 16th of month. In December I queried this change and I was told by one of the staff that they had corrected this and I could now pay by the end of the month. Yet now in January I am once again advised that I am overdue on 25th already. I phoned again and after a lengthy discussion with a employee of MTN I requested that a manager phones me so that we could sort out this situation. Despite this they suspended the service this morning. I believe this whole saga is contrary to the NCA, CPA and ICASA regulations. In principle I have a huge problem with this, this is typical large corporate bullying and not acceptable!!!
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MTN South Africa's replyOfficial
12 Feb 2015, 09:41Hello Brian33358,
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
Your currently billing date is the 1st of every month. We've also required our cash/EFT paying customers to make a payment on their accounts within 21 days after being invoiced.
We've now requested our Billing Support Team to assist with changing your billing date to a later billing date (13th of 20th of every month) which will then allow you to make payments by the end of the month without the line being suspended.
The reference number for the request logged is ***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
Your currently billing date is the 1st of every month. We've also required our cash/EFT paying customers to make a payment on their accounts within 21 days after being invoiced.
We've now requested our Billing Support Team to assist with changing your billing date to a later billing date (13th of 20th of every month) which will then allow you to make payments by the end of the month without the line being suspended.
The reference number for the request logged is ***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply12 Feb 2015, 09:41
Official
Hello Brian33358,
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
Your currently billing date is the 1st of every month. We've also required our cash/EFT paying customers to make a payment on their accounts within 21 days after being invoiced.
We've now requested our Billing Support Team to assist with changing your billing date to a later billing date (13th of 20th of every month) which will then allow you to make payments by the end of the month without the line being suspended.
The reference number for the request logged is ***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
Your currently billing date is the 1st of every month. We've also required our cash/EFT paying customers to make a payment on their accounts within 21 days after being invoiced.
We've now requested our Billing Support Team to assist with changing your billing date to a later billing date (13th of 20th of every month) which will then allow you to make payments by the end of the month without the line being suspended.
The reference number for the request logged is ***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,