1 reviews | Active since May 2016
Change from Autopage to MTN not out of choice
<p>i had to unfortunately go from Autopage Cellular to MTN. This was done a few months ago. Without my permission they have gone and capped my account and now I can't get it uncapped. I am unable to make calls and this is very frustrating as it was not something I requested. I need to make calls as and when I need to, not when MTN tell me I can. I have always paid my bills on time and never missed a payment. Get this sorted out before I end up at your offices.</p> <p> </p> <p>Regards</p> <p>Natalie</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant functional unit dealing with these matters to investigate and resolve your problem accordingly, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant functional unit dealing with these matters to investigate and resolve your problem accordingly, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***