AM
Allan M
1 reviews | Active since Dec 2016
09 Dec 2016, 11:50
Change from Autopage
<p>Totally annoyed with Mtn, had our contracts changed over from Autopage to Mtn (we were just informed by Mtn this is happening as they bought out Autopage). The two LG G4's we got on contract a year ago has gone into a known error "bootloop", we took phones in and now Mtn state we dont exist as client yet they take a debit order off every month for the "contract". Now I am having troubles having the phones replaced - what legal options do I have?</p>
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MTN South Africa's replyOfficial
16 Dec 2016, 16:10Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant management team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply16 Dec 2016, 16:10
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant management team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,