Change contract agreement without authorization. Very poor customer service follow up.

<p>I have a contract with MTN 2 gig (capped) ****le. ( ********** 926) When my contract expired they never notified me, end made it from a capped data contract to an open contract. resulting in a increase on my bill in in December 2016. From usual R125/month to over R800.</p> <p>Tried do resolve it. they just pass you on from one department to the next.. Next thing they said it was I who used the self help service and changed the contract myself. Case# ********** 3)</p> <p>In frustration I the canselled my contract through the proper channels. that they did not even get right?? February 2017 - (Micheal Govender # ********** 16)</p> <p>And even though I tried repeatedly to get a response, nothing is being done..</p>