Change Cell Phone Contract to my name

I submitted the required documentation to MTN on 11 January 2016 to change a cell phone contract from a company to my name. Lukanyo Masola (customer consultant) indicated that I would receive regular feedback and gave me his contact number. As I was unable to get a response from him after numerous attempts, I contacted MTN Head Office on 21 January and they managed to get him on the line. He indicated that there were no \logins"and that they would only be able to do this change when they received these. He gave me his work email address [Email Removed] Since then"