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Neil N
1 reviews | Active since Mar 2016
05 Mar 2016, 19:51
Certified copies not acceptable for MTN
I wanted to take out a new contract but was informed that a certified copy of my ID was not acceptable. I needed to bring my original ID. Yeah, so that they could make an (uncertified) copy of it. Makes complete sense. <br> Since when is a certified copy of one's ID not acceptable? Really, MTN?
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Replies (1)
MTN South Africa's replyOfficial
07 Mar 2016, 10:18Hello Neil777,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that when you are applying for a new contract, you are required to produce the original identification documents ie. ID book, driver's license or temporary ID as per business rules.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that when you are applying for a new contract, you are required to produce the original identification documents ie. ID book, driver's license or temporary ID as per business rules.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply07 Mar 2016, 10:18
Official
Hello Neil777,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that when you are applying for a new contract, you are required to produce the original identification documents ie. ID book, driver's license or temporary ID as per business rules.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that when you are applying for a new contract, you are required to produce the original identification documents ie. ID book, driver's license or temporary ID as per business rules.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***