CP
Chantelle P
1 reviews | Active since Mar 2012
28 Jun 2015, 16:02
Celphones out of stock
My husband and I have been back several times to both MTN shops in Richards Bay to upgrade his contract, every time we have been in store they never have stock of the A3 Samsung, this has been going on for over a month now, and every time the sales people have a different excuse, shop was ******, MTN was on strike, or only a few phones came in and now are all out of stock again. We also went in store in March to query my husbands data usage and still today nobody from MTN or the person who responded to my last hello peter complaint came back to my husband. If this is the type of service people are getting from MTN why keep must we keep our contract.
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MTN South Africa's replyOfficial
08 Jul 2015, 11:56Hello Nagappie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck.
According to our records, the cell number linked to the account number provided is not legible for an upgrade at the moment. Since this is a business account, the user needs to get in touch with the accounts person of the company for assistance regarding the data query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck.
According to our records, the cell number linked to the account number provided is not legible for an upgrade at the moment. Since this is a business account, the user needs to get in touch with the accounts person of the company for assistance regarding the data query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply08 Jul 2015, 11:56
Official
Hello Nagappie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck.
According to our records, the cell number linked to the account number provided is not legible for an upgrade at the moment. Since this is a business account, the user needs to get in touch with the accounts person of the company for assistance regarding the data query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today without any luck.
According to our records, the cell number linked to the account number provided is not legible for an upgrade at the moment. Since this is a business account, the user needs to get in touch with the accounts person of the company for assistance regarding the data query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***