CT
Chuma T
1 reviews | Active since Apr 2011
20 Jul 2015, 11:25
Celphone claims not attended to
<p>I have a top-up contract with MTN for my Iphone 5s (expiring in December 2015). At inception of the contract, I took insurance with MTN insurance in case of theft/damage. I submitted a claim for damages on my phone on 01 July 2015 and I received an acknowledgement email same day. In the email, they advised me that their turnaround time is 5 days due to temporal issues within MTN. <br /> <br /> I received another email on the same day that someone would collect my phone and since then I have not heard from MTN. They are very prudent in collecting the monthly fees and yet when we need to claim they drag their feet. I am really tired MTN.</p>
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MTN South Africa's replyOfficial
23 Jul 2015, 09:28Hello chumats,
Please be assured that you are a valued MTN customer and that service lapses such as this are viewed in the most serious light.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Thank you
Regards
Michelle
Please be assured that you are a valued MTN customer and that service lapses such as this are viewed in the most serious light.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Thank you
Regards
Michelle
MTN South Africa's reply23 Jul 2015, 09:28
Official
Hello chumats,
Please be assured that you are a valued MTN customer and that service lapses such as this are viewed in the most serious light.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Thank you
Regards
Michelle
Please be assured that you are a valued MTN customer and that service lapses such as this are viewed in the most serious light.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Thank you
Regards
Michelle