cellphone wrongfully blacklisted - MTN :(

MTN wrongfully blacklisted my phone.<br> As from 1 March 2016, 15 days later and still not un-blacklisted. as promised by MTN 2-72 hours.<br> <br> I then had to go to the police station and do the Affidavit, get proof of purchase and send ID. Then my paper work was lost via email and I then send it again to Nqobile Khoza (headoffice). 22 emails later she just stopped replying. <br> I then luckily found the email address and dealt with her CS supervisor Nhlakanipho Gumede (headoffice) 19 emails later, a ticket for support Ref Number: SMC/*** was lodged and still no answer. It has now been handed over to ***** department and since 9 March had no feedback and my phone still not working.