Cellphone was ****** by MTN!!

I can't detail the whole experience, Hello Peter only allows a 1200 characters. In short, my cellphone was ****** by MTN!<br> <br> 27/08/2014: Went to MTN Mooiriver Mall to fill in a insurance claim form for my cellphone's damaged screen. Chris assited me. Was just before closing time.<br> <br> 10/10/2014: Went to MTN store to find out if any progress has been made, as I haven't heard anything from MTN or the insurance company. Chris said he'll fax the forms again.<br> <br> 06/01/2015: Called the insurance company. Spoke to Rene. Said forms was received on 10/10/14. Claim won't be progressed as the forms was received after 30 days from incident. <br> <br> 06/01/2015: Spoke to Monique at MTN Moorivier. Would have to speak to District Manager before assisting me as she doesn't know what to do. Asked for a copy of the claim form - promised to send it. Called her at the end of the day, was informed form has been misplaced. Asked if my cellphone is still at the store