Cellphone warranties
<p>I just want to report the agents working at the main branch in clear water mall. They have a really stinky attitude which in that kind of business you don’t have. I am still unsure what to do. I went to the mtn in cradle stone to find out about my warrantee on my phone as i have upgrade in Jan and the phone gives me problems the lady told me to make a back up of my phone and then return it to any mtn as it is still under warrantee and no costs involved. I made my back up and took the phone to the clear water branch the guy at the door told me that i have to do a hard reset every time i have the problem and if it continuous i have to bring in the phone with the whole box and earphone ect as i receive it. I did that today. Now the arrogant lady tells ne if they send in my phone and it is not technical they send me a quote and if i don not accepting it i have to pay 380 to get my phone back. How the hell dies that work officially if it was water damage or something i will not take it to the branch under warrantee. And why do i need to pay to get my phone back. <br />My question is what is the warrantee for? Why do they give it if they don't want to help you. Why do you employee people without kindness. Dam i am with MTn for the last 19 years and every time your agents get ruder by the day<br />What do I do and where do i take my phone</p> <p> </p>
Please let me know if there is a place closer to Florida where i can take it in. Or even your repairs centre self. Is there any costs involve
Please let me know if there is a place closer to Florida where i can take it in. Or even your repairs centre self. Is there any costs involve
As advised i took the phone to the cradle stone branch on father day, they told me 5 working days and mtn will phone me. I phoned the repair department after 2 weeks just to find out it is still being accessed. I had to phone every second day to find out what happens. On Monday when i phone they said it has been finalised on friday the 30 June but there is no reference number to replance the phone i have to phone back, so i phoned back the afternoon. They gave me a number and i ask can i go to any branch they told me i have to go to the branch where i booked in the old one. I went there last night got there the lady told me they do not have stock and send me to the Clear water branch. went all the way there waiting in to be helped finally when the lady told me it is my turn they dont have stock the other store has and they do stock taking i cant be helped. This is a waste of petrol and time i am running up and down for my phone being with MTN for 19 year and this is my service really if i knew this was the service i would not have upgraded with MTN again.
What i want is that you get a phone for me and deliver it to me asap!!!!!!
As advised i took the phone to the cradle stone branch on father day, they told me 5 working days and mtn will phone me. I phoned the repair department after 2 weeks just to find out it is still being accessed. I had to phone every second day to find out what happens. On Monday when i phone they said it has been finalised on friday the 30 June but there is no reference number to replance the phone i have to phone back, so i phoned back the afternoon. They gave me a number and i ask can i go to any branch they told me i have to go to the branch where i booked in the old one. I went there last night got there the lady told me they do not have stock and send me to the Clear water branch. went all the way there waiting in to be helped finally when the lady told me it is my turn they dont have stock the other store has and they do stock taking i cant be helped. This is a waste of petrol and time i am running up and down for my phone being with MTN for 19 year and this is my service really if i knew this was the service i would not have upgraded with MTN again.
What i want is that you get a phone for me and deliver it to me asap!!!!!!