Cellphone Upgrade sent to the wrong City

After upgrading my cellphone contract, the new handset (iPhone7) was sent to Johannesburg instead of Cape Town.

MTN told me that because they were using a new courier company, the delivery would take 5-10 working days.

On Saturday I received a call from the courier company informing me that the phone had arrived and they'd deliver it to me during the week. When confirming my delivery address (business), they were surprised to learn that I was in Cape Town as their instructions were to send it to Kenilworth in Johannesburg (even though the business delivery address I gave was Claremont, Cape Town).

It is now 10 working days since I upgraded and no cell phone in sight, despite having tagged MTN South Africa in a Facebook post on Saturday and having them private message me back on the platform on Tuesday only, telling me that the complaint had been escalated to their sales team (but no further communication since).

Upon phoning 808 today, I was told that only the operator who did the upgrade could help me but she would only be in at 1pm - then we would have to send an email to the courier company to rectify the address. Bear in mind, it is now Wednesday and I was initially informed of the *****-up on Saturday morning.

The operator was unable to put me through to anyone in seniority, simply spouting the same "email correction" line at me.

I am sure you agree that this is not the kind of service with which MTN would like to be associated. Please rectify immediately and arrange delivery of the phone to the correct business address IN CAPE TOWN.

My thanks.