NM
Nosihle M
1 reviews | Active since Jul 2015
30 Jul 2015, 10:26
Cellphone upgrade *****
I was due for an upgrade in May 2015 and I decided not to upgrade. While at work I just received an SMS notification on 22 May 2015 that I have been successfully upgraded and my next upgrade date is 22 May 2017.<br> <br> I went to MTN in DBN the next day to query this with an affidavit from the police. I was told this upgrade was done in JHB and I was in DBN at work. I have no knowledge of the upgrade and MTN has been debiting my account ever since. I logged a complaint and till now nothing has been done.<br> <br> I even want move to other networks. MTN customer service sucks big time.<br> <br>
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MTN South Africa's replyOfficial
12 Aug 2015, 13:18Hello nosihle,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the upgrades were reversed and the packages were migrated. We have however noted that the account is in arrears, the total amount outstanding is R 2,360.93.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the upgrades were reversed and the packages were migrated. We have however noted that the account is in arrears, the total amount outstanding is R 2,360.93.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply12 Aug 2015, 13:18
Official
Hello nosihle,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the upgrades were reversed and the packages were migrated. We have however noted that the account is in arrears, the total amount outstanding is R 2,360.93.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the upgrades were reversed and the packages were migrated. We have however noted that the account is in arrears, the total amount outstanding is R 2,360.93.
Thank you
Wenzile Masina
REQ:***
Best regards,