Cellphone upgrade

Hi MTN, after being reminded many times that I’m due for an upgrade, I finally this evening visited your V & A branch where I’ve done several deals in the past. There were seven people ahead of me in the queue and since the digital board for showing customers’ ticket numbers wasn’t working, the people, it seemed, used their initiative, and approached the desks as soon as a customer left. There was a security man ear the entrance, but he was busy on one of the display devices. Three customers asked him questions and he responded: “I’m only the security here.” Throughout this time there is no sign of a floor supervisor or anyone to field questions. Later however a lady approached one of the clerks at a desk, and she was told it was not her turn. She pointed to the security man who said he told her to approach the desk. Later, the security man started directing customers to various desks. At that stage, I asked him when he would send me, and he said: “I know your number.” When I asked him what my number was he didn’t know. At that stage, I left and 47 minutes of my time was completely wasted. What a way for MTN to treat a long-standing customer. Absolutely, shocking! It's a good thing you’re not running in the upcoming general elections because you won’t get my vote!