DN
Dolly N
1 reviews | Active since Jul 2016
25 Oct 2017, 15:28
Cellphone upgrade
Good day
We have a problem with MTN. My mom upgraded a phone in July delivery was supposed to be on the 27th of July but till today she is still waiting for the delivery off which MTN is deducting the upgrade amount every month where's there is no phone
We try to escalate with MTN in Queenstown but they said we should be communicating with the courier guys & gave us a number that does not even exist. The number is engaged
Isn't that part of MTN's job to be following up with their courier guys trying to track the delivery.
Seems like no one wants to take this matter seriously of which you guys debit an amount monthly why is that??
Reference number: ********** 47 Cellphone number: ********** 230 ID Number: ********** 178081
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Replies (2)
MTN South Africa's replyOfficial
26 Oct 2017, 15:13Good Day,
Thank you for your email.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply26 Oct 2017, 15:13
Official
Good Day,
Thank you for your email.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
DN
Dolly N's updateReviewer Update
26 Oct 2017, 16:49Good day
I am afraid we cannot wait another month that is unacceptable.
You are debiting money from our account every month & we have no phone.
Please advise when the phone will be delivered or just cancel the whole contract it is your fault after all not ours.
DN
Dolly N's update26 Oct 2017, 16:49
Reviewer Update
Good day
I am afraid we cannot wait another month that is unacceptable.
You are debiting money from our account every month & we have no phone.
Please advise when the phone will be delivered or just cancel the whole contract it is your fault after all not ours.