ZT
Zoe T
1 reviews | Active since Jun 2017
11 Oct 2017, 16:09
Cellphone Upgrade
This is the second review I am writing concerning MTN. I did a cellphone upgrade over the phone in the first week of September. I called the delivery company and they told me it was sent back to MTN, I keep trying to call them and ask what's happening all I get is a response saying that they are busy escalating the matter it is now six weeks and every time they tell me they are escalating the matter. I am now paying for a phone I do not have. What the Hell needs to happen?!!!! This service is real nonsense
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Replies (2)
MTN South Africa's replyOfficial
17 Oct 2017, 22:39Thank you for your post.
We sincere apologized for any inconvenience incurred.
We apologize for the delayed response.
We have sent the request to the business Corporate department to assist with the cancellation of the upgrade and the term date reversal.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply17 Oct 2017, 22:39
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We apologize for the delayed response.
We have sent the request to the business Corporate department to assist with the cancellation of the upgrade and the term date reversal.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
ZT
Zoe T's updateReviewer Update
18 Oct 2017, 08:33Hi,
How is the upgrade being cancelled when I am already paying for the phone I was suppose to get.
Will I get my money back??
ZT
Zoe T's update18 Oct 2017, 08:33
Reviewer Update
Hi,
How is the upgrade being cancelled when I am already paying for the phone I was suppose to get.
Will I get my money back??