BB
Bryan B
1 reviews | Active since May 2015
15 Sept 2015, 13:58
Cellphone suspended
Good Day<br> <br> Once again my contract has been suspended. The new Call centre does not recognise my number with their new \automated system. when this contract is run out in Oct'16 I am switching to Vodacom!"
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Replies (1)
MTN South Africa's replyOfficial
15 Sept 2015, 17:00Hello Bryanbb,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note the credit limit on the account is for R1800.00, the system will use the unbilled invoice (not as yet finalized) so once the unbilled invoice balance is more than the credit limit on the account the system will suspend the line for outgoing calls. The usage limit is set up for R1800.00, the invoice balance for October is more than the credit limit.
We can only request for data validation once the unbilled invoice for October has been finalized and placed on the account. Data charges has been added to this unbilled invoice.
Kind Regards,
Alice van der Merwe
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Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note the credit limit on the account is for R1800.00, the system will use the unbilled invoice (not as yet finalized) so once the unbilled invoice balance is more than the credit limit on the account the system will suspend the line for outgoing calls. The usage limit is set up for R1800.00, the invoice balance for October is more than the credit limit.
We can only request for data validation once the unbilled invoice for October has been finalized and placed on the account. Data charges has been added to this unbilled invoice.
Kind Regards,
Alice van der Merwe
***
***
Best regards,
MTN South Africa's reply15 Sept 2015, 17:00
Official
Hello Bryanbb,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note the credit limit on the account is for R1800.00, the system will use the unbilled invoice (not as yet finalized) so once the unbilled invoice balance is more than the credit limit on the account the system will suspend the line for outgoing calls. The usage limit is set up for R1800.00, the invoice balance for October is more than the credit limit.
We can only request for data validation once the unbilled invoice for October has been finalized and placed on the account. Data charges has been added to this unbilled invoice.
Kind Regards,
Alice van der Merwe
***
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note the credit limit on the account is for R1800.00, the system will use the unbilled invoice (not as yet finalized) so once the unbilled invoice balance is more than the credit limit on the account the system will suspend the line for outgoing calls. The usage limit is set up for R1800.00, the invoice balance for October is more than the credit limit.
We can only request for data validation once the unbilled invoice for October has been finalized and placed on the account. Data charges has been added to this unbilled invoice.
Kind Regards,
Alice van der Merwe
***
***
Best regards,