1 reviews | Active since Oct 2009
Cellphone still in for REPAIR
<p>MTN fetched my phone for reapir on 15 June 2016. I cannot track the progress of my phone to understand when I can get it back. The automated system has no link to the repair system. You can also not speak to an operator - you hold on for 10 minutes at a time witn no answer.</p> <p>When can I expect my phone back after repair?</p> <p>It should take less than a week.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Nompumelelo
Regards
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Nompumelelo
Regards
REQ: **********