1 reviews | Active since Jul 2015
cellphone repair and increased cost mtn
I took my iphone in for repairs on 27 April 2015 to menlyn mtn. I kept going back to find out when will my phone be collected and receive a temporaray one. Eventually i was told that mtn is on strike. Its now been two months and my phone is now completely off and unusable and I am 8 and half months pregnant with twins and the phone that i am currently using is also very old and doesnt work all the time. I am alone at home during the day and if i suddenly go into labour and my phone doesnt work then i really dont know. This is causing me to now panic and worry about myself and my unborn kids. PLEASE HELP!!! i am paying a ridiculous amount each month for a phone that i am not using i also do not understand that and yet i am dont have a phone what is going on
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Please note that due to the strike action our repair centres were closed however as of 20-05-2015 all services were restored, you can now proceed with booking the phone in for repairs. If it was already booked in, please contact the repair centre on *** to follow up on the progress of the repairs.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Please note that due to the strike action our repair centres were closed however as of 20-05-2015 all services were restored, you can now proceed with booking the phone in for repairs. If it was already booked in, please contact the repair centre on *** to follow up on the progress of the repairs.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***