CELLPHONE PROBLEM

<p>I handed my cellphone in at MTN Nort Cape Mall on 18 March 2017. Their contact number is ********** .</p> <p>They informed me that it will take approximately 2 weeks then my phone will be reade to be collected.</p> <p>I visited MTN on 1 April 2017 whereby the lady named Sandra told me that my phone is on its way to MTN North Cape Mall.</p> <p>I visited MTN again on 11 April 2017 whereby I was told by Victoria the branch manager that my phone was sent to the wrong branch in Bloemfontein. They also promied me that my phone will be in Kimberley by the end of the week.</p> <p>On 15 April I visited MTN again and my phone was not received back in Kimberly MTN.</p> <p>I phoned the High Volume Repair Centre in Bloemfontein whereby I was told that my phone was sent to the wrong sore on 27 March 2017. They only logged a booking or fault on this day at 14:40 with reference ********** in order that my phone can be returned to the High Volume Repair Centre and then it will be sent to MTN Kimberley. i soke to a lady with the name Zandi.</p> <p>I also phone MTN Head Office on number 011 ********** and was told by Thabelo who is a supervisor that they cannot do anything except to convey the message to the High Vume Service Centre that they must speed up the collection of my phone at the wrong store and send it to Kimberley. He gave me the following contact number that is ********** 349.</p> <p>I also phone MTN Kimberley on 18 April 2017 and the Branch manager Victoria said to me that my phone was picked up by the courier services RTT and it will be at MTN Kimberley yesterday 19 April 2017. I phoned MTN Kimberley yesterday 19 told that Victoria is day off and that my phone is not there.</p> <p>I call again today 20 April 2017 and was told by Sandra as Victoria was busy with an other client, that my phone is not received yet.</p> <p>I am so disappointed with the bad service rendered by MTN North Cape Mall Kimberley.</p> <p>I fell like cancels all my contracts with MTN.</p> <p>UP to this day I only experience poor service from MTN.</p>