LM
Lerato M
1 reviews | Active since Nov 2015
18 Nov 2015, 15:44
CELLPHONE NUMBER SUSPENDED AND CONTRACT RENEWED
<br> My cellphone contract was renewed without my permission and my service has been suspended even after numerous requests I did not get any assistance or response<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
19 Nov 2015, 13:56Hello Lerato LM Molefe,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us the affidavit and the Certified copy of your ID book in order for our ***** department to start investigations on the ********** upgrade done on your account.
After receiving these documents we will then forward them to our ***** department and we will let you know as soon as there is feedback.
Your account has reached 90% of the credit limit and because the type of a package you are now on the line was suspended to avoid the bill from exceeding the limit. We have however removed the suspension. Please restart your device
An email has been sent to you, please reply with the requested documents.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us the affidavit and the Certified copy of your ID book in order for our ***** department to start investigations on the ********** upgrade done on your account.
After receiving these documents we will then forward them to our ***** department and we will let you know as soon as there is feedback.
Your account has reached 90% of the credit limit and because the type of a package you are now on the line was suspended to avoid the bill from exceeding the limit. We have however removed the suspension. Please restart your device
An email has been sent to you, please reply with the requested documents.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply19 Nov 2015, 13:56
Official
Hello Lerato LM Molefe,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us the affidavit and the Certified copy of your ID book in order for our ***** department to start investigations on the ********** upgrade done on your account.
After receiving these documents we will then forward them to our ***** department and we will let you know as soon as there is feedback.
Your account has reached 90% of the credit limit and because the type of a package you are now on the line was suspended to avoid the bill from exceeding the limit. We have however removed the suspension. Please restart your device
An email has been sent to you, please reply with the requested documents.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us the affidavit and the Certified copy of your ID book in order for our ***** department to start investigations on the ********** upgrade done on your account.
After receiving these documents we will then forward them to our ***** department and we will let you know as soon as there is feedback.
Your account has reached 90% of the credit limit and because the type of a package you are now on the line was suspended to avoid the bill from exceeding the limit. We have however removed the suspension. Please restart your device
An email has been sent to you, please reply with the requested documents.
Kind Regards
Itumeleng Rakoena
REQ:***