Cellphone not delivered at HVRC

Item: MTN South Africa
Rating: 2
Author: sabelo M

I booked my cellphone on 02 May 2015, and Today 18 May 2015 there is no feedback recieved. I am frustrated. It seems as if the cellphone is being ferried from Capetown to Midrand by lowest speed train. Probably my cellphone is lost at the shop Does it take half month to get the cellphone from Pretoria to Midrand? which is only about 16 minutes ride by Gautrain. So for the period, it means am paying for nothing? You are a telecoms company. Why don't you update customers on the satus?

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Replies (1)

MTN South Africa's replyOfficial

19 May 2015, 15:17

Hello muchayiris,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please supply us with a Job card number or IMEI number so we can investigate

We would like to assure you that we are actively working to improve our service levels.

Regards
Thabelo
REQ:***

MTN South Africa's reply19 May 2015, 15:17

Official