1 reviews | Active since Sept 2016
Cellphone Lost by MTN!
<p>My sister took out a contract on her name and bought me a cell phone as a gift in this year, first week of August i took my cell phone to MTN Table view to find out what was wrong with my Samsung S5 Mini. It did not want to find service connection. They then told me i should give in my cellphone because it's the sim card reader did not want to work. And they also said i should come in the next two weeks, eventually end August came and went to check how far my cellphone is. They told me my cell phone is blacklisted. i could not unerstand why my cellphone was blacklisted, mtn consultants then said my sister should get an affidavid saying my cellphone is not blacklisted and she did that. But my cellphone is still blacklisted. I then returned to the mtn store in table view and the paper work says it was returned to sender and was not repaired because it's blacklisted. But MY CELLPHONE WAS NEVER RETURNED TO ME! My sister blacklisted her ****** samsung which she has proof she blacklisted her proper samsung and not mine!... WHERE IS MY CELLPHONE!? PLEASE RETURN IT!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
This is unacceptable and uncalled for, the time period waiting for my Samsung S5 mini is long overdue. I've been waiting for 3 months!!!! My sister is still paying for my cellphone!
Mike you have no idea what experience im experincing. We have paperwork to verify that the proper cellphone was blacklisted and not mine, my sister has given in an affidavid to prove my cellphone is not blacklisted. BUT THE REPAIR CENTRE IN MONTAGUE GARDENS INFORMATION SAYS RETURN TO SENDER BECAUSE IT IS BLACKLISTED... MY CELLPHONE WAS NOT RETURNED TO ME NOR TO MY SISTER.
So please i urge you to sort out this SUBSTANDARD UNSATISFACTORY SERVICE...
I'm fuming with anger. Please sort this out.
Thank you
This is unacceptable and uncalled for, the time period waiting for my Samsung S5 mini is long overdue. I've been waiting for 3 months!!!! My sister is still paying for my cellphone!
Mike you have no idea what experience im experincing. We have paperwork to verify that the proper cellphone was blacklisted and not mine, my sister has given in an affidavid to prove my cellphone is not blacklisted. BUT THE REPAIR CENTRE IN MONTAGUE GARDENS INFORMATION SAYS RETURN TO SENDER BECAUSE IT IS BLACKLISTED... MY CELLPHONE WAS NOT RETURNED TO ME NOR TO MY SISTER.
So please i urge you to sort out this SUBSTANDARD UNSATISFACTORY SERVICE...
I'm fuming with anger. Please sort this out.
Thank you
