Cellphone line suspended

Good day Please help after the long await for about 4 months for my cellphone to be repaired and dispatched my cellphone line has been suspended. I received the device back on Monday 29/01/2018 after so many complaints were submitted to hellopeter and now i cant use my phone. I can't even call the call centre for the phone as the line cuts off immediately "your line has been suspended,please contact your services provider." Please contact me on ********** 539 Ashwin Smit. Below holds reference:

Hellopeter MENU Mtn nigel untraceable phone ongoing A review of MTN by hankj on 24 Jan 2018 Like Share Comment Report Supercharge Convert Mtn nigel untraceable phone ongoing Hellopeter MENU Mtn nigel untraceable phone A review of Mtn by hankj on 20 Dec 2017 Like

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Convert Mtn nigel untraceable phone Complainant: Ashwin Elrico Smit

ID: 890 ********** 080

Contact details: ********** 539 or **********

Complaint against: NIGEL MTN OUTLET

Manager: Adriaan

I have been experiencing major service problems with the MTN outlet in Nigel. I submitted my cellphone for repair on 8 September 2017 and to date I have not received my device back and also no follow ups are done from their side I am the one making all the calls to follow up on the progress. On my last visit on 15 December 2017 I was advised that such a big organization is having problems with courier services by the Manager of the MTN outlet. I followed up with the Repair Centre several times speaking to different consultants(Tshepo,Lifa,Zandi,Ntombi and Sireeda) and was advised they are waiting for proof of delivery. I am very concerned as per the below email I received from the repair centre the phone was dispatched, yet the phone never made it to Nigel.

From: HVRC_Repairs ********** Sent: Tuesday, November 28, 2017 09:25 AM To: Smit, Ashwin A Subject: RE: Complaint [# ********** 8]

Good Day Ashwin,

The device has been exchanged and marked for dispatch on 2017-10-31.

Kind Regards, Boipelo Phiri HVRC Contact Centre Agent After Sales Contact Centres Toll Free Number: ********** (FIX) 349

The Nigel MTN Outlet has been really unhelpful in this regard. I am paying the contract monthly with no fail when the debit order is deducted. I have also raised my complaint on their Facebook Page and no response even there. I have been inconvenient for the past 3 months and still counting, without my smart device I have not been able to adequately communicate with business partners and the likes assort. This is an utter embarrassment and disgrace that I loyal MTN user have to suffer such pathetic *********** service. Please expose them.

Official private business reply Thank you for your post.

We sincere apologized for any inconvenience incurred.

Thank you for your time online confirming the IMEI number for the device: ********** ********** 6,

hankj: Please assist my cellphone has still not been repaired nor been replaced to date. I am being fed a lot of bull**** stories as to the whereabout of the device. I have resorted to reversing my recent debit order as I am gatvol and don't expect to get a further cent from me until I have a functional device. I can't pay for a device that MTN has and that I don't enjoy the benefit of now. I have been suffering inconvenience for 4months now. Funny how when a client misses one debit order or payment MTN is quick to suspend the device. Now they are holding my device for so long really patchetic. I demand a call back from the head of MTN. Call me on my work line as I don't have a phone between 8am to 4pm weekdays on ********** 324 or ********** 325 **********

Official private business reply Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Kind Regards, Kabelo Brett Mosimanyane Complaints Analyst

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